At phpark, your privacy matters. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and what rights you have as a member based in the Philippines. Please read it carefully before registering or using the platform.
Last updated: 2025. This Privacy Policy applies to all members using the phpark platform in the Philippines. By registering an account or continuing to use the platform, you agree to the collection and use of your information as described here. If you have questions, contact our support team — details are in the footer below.
When you register and use phpark, we collect certain personal information that is necessary to operate the platform safely and in compliance with applicable regulations in the Philippines. This includes your full name, date of birth, email address, mobile number, and payment details such as your GCash or Maya account information. We also collect technical data automatically when you use the platform, including your IP address, device type, browser information, and session activity logs. Identity verification documents may be requested at any point to confirm your eligibility and protect your account. All information collected is used solely for the purposes described in this policy and is never sold to third parties.
phpark uses your personal data to create and manage your account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with our legal obligations. We also use your information to provide customer support, send important account notifications, and detect or prevent fraudulent activity on the platform. Aggregated and anonymised usage data may be used to improve platform features and the overall member experience. We do not use your data for unsolicited marketing without your consent, and you may opt out of any optional communications at any time through your account settings.
Name, date of birth, government-issued ID for verification purposes.
GCash, Maya, and bank details used only for processing transactions.
IP address, device type, browser, and session logs for security monitoring.
Messages and records from your interactions with our support team.
phpark uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how members navigate the platform. Essential cookies are required for the platform to function correctly and cannot be disabled. Optional analytics cookies help us identify which features are most useful so we can continue improving the experience for Filipino members. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect your ability to use certain parts of the platform. We do not use third-party advertising cookies or share tracking data with external ad networks.
We do not sell, rent, or trade your personal information to any third party. phpark may share your data with trusted service providers who assist us in operating the platform — such as payment processors and identity verification partners — but only to the extent necessary and under strict confidentiality agreements. We may also disclose your information to regulatory authorities or law enforcement agencies in the Philippines if required by law or as part of an investigation into suspected illegal activity. Any third party that receives your data is contractually obligated to handle it securely and in accordance with applicable Philippine data protection laws. We will always notify you of any significant changes to how your data is shared, where we are legally permitted to do so.
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable laws and regulations in the Philippines. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure to comply with anti-money laundering obligations. When your data is no longer required, we securely delete or anonymise it so that it can no longer be linked to you. You may request early deletion of certain data by contacting our support team, though some records may need to be retained for legal compliance reasons. We review our data retention practices regularly to ensure we are not holding information longer than necessary.
phpark implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using secure protocols. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their duties, and all staff handling member data are trained in data protection best practices. In the event of a data breach that poses a risk to your rights, we will notify affected members and the relevant Philippine authorities as required by law. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage members to use strong, unique passwords and to keep their login credentials confidential.
As a member based in the Philippines, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete your data where there is no legitimate reason for us to continue holding it. You also have the right to object to certain types of processing, request that we restrict how we use your data while a complaint is being investigated, and receive a copy of your data in a portable format. To exercise any of these rights, please contact our support team through your account. We will respond to all valid requests within a reasonable timeframe and in accordance with applicable Philippine data protection legislation. There is no charge for making a data rights request in most circumstances.
phpark is strictly for individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a minor has registered an account or provided personal information, we will immediately close the account and delete all associated data. Parents or guardians who believe their child may have accessed the platform should contact our support team immediately so we can take appropriate action. We take our responsibility to protect younger individuals seriously and have age verification measures in place at the point of registration.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will publish the updated policy on this page with a revised effective date and, where appropriate, notify members directly. We encourage you to review this page periodically so you are always aware of how your information is being handled. Continued use of the phpark platform after any update constitutes your acceptance of the revised policy. If you disagree with any changes, you should stop using the platform and contact our support team to request account closure.
Quick answers to what Filipino members ask most about data and privacy on phpark.
No — phpark does not sell, rent, or trade your personal information to any third party under any circumstances. Your data is shared only with trusted service providers who help us operate the platform, such as payment processors and identity verification partners, and only under strict confidentiality agreements. These partners are not permitted to use your data for any purpose other than the specific service they provide to phpark. We do not share your information with advertisers or data brokers. Your privacy is a core commitment of the platform, not an afterthought.
You can submit a data access or deletion request by contacting our support team directly through your phpark account. We will verify your identity before processing any request to ensure your data is protected. Once verified, we will provide a copy of the data we hold about you or proceed with deletion where there is no legal obligation to retain it. Most requests are handled within 30 days, though complex cases may take a little longer. There is no fee for making a standard data rights request, and we will keep you informed throughout the process.
Yes — all payment information processed through phpark is handled using encrypted, secure protocols and is never stored in plain text on our servers. We work with reputable payment partners who are compliant with applicable financial security standards to ensure your GCash, Maya, or bank details are protected at every step. phpark staff do not have access to your full payment credentials. Transaction records are retained only for the period required by Philippine financial regulations. If you ever notice suspicious activity on your account, contact our support team immediately so we can investigate and take action.
When you close your phpark account, we will begin the process of removing your personal data from our active systems. However, certain records — such as transaction history and identity verification documents — must be retained for a minimum period to comply with Philippine anti-money laundering and financial regulations. Once the mandatory retention period has passed, your data will be securely deleted or anonymised. You will receive confirmation once your account closure has been processed. If you have questions about what data is retained and for how long, our support team can provide a clear explanation specific to your account.
Our support team is available around the clock to help Filipino members with any data or privacy concerns. You can also check our FAQ for quick answers.